Refund and Returns Policy

Effective Date: January 17, 2025
Website: jewelprestiges.com

At JewelPrestiges, we strive to ensure that you are completely satisfied with your jewelry purchases. If you are not satisfied with your order, we offer a clear and straightforward returns and refunds process under the terms outlined below.

Returns Policy

You may return most items within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be in original, unused condition.
  • The item must be returned with its original packaging, including all tags, labels, and documentation.
  • Personalized or custom-made items cannot be returned unless they are damaged or defective upon arrival.

How to Return an Item:

  1. Contact us at info@jewelprestiges.com or call us at (845) 252-7546 to request a return authorization.
  2. Pack the item securely, including the original packaging and any accessories or documents that came with it.
  3. Send the return to:
    • JewelPrestiges
    • 144 Lake Country Ln Narrowsburg, New York

Refunds Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed to your original method of payment. Refunds typically take up to 10 business days to reflect on your account, depending on your bank or payment provider.

Partial Refunds:
In certain cases, we may only offer partial refunds for items that are:

  • Damaged or missing parts for reasons not due to our error.
  • Returned more than 30 days after delivery.

Exchanges Policy

If you would prefer an exchange rather than a refund, we will be happy to arrange that for you, subject to item availability. Please contact us to discuss your exchange options.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards.
  • Custom or personalized jewelry.
  • Any items marked as final sale.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items). We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If your item is defective or damaged during shipping, please contact us immediately at info@jewelprestiges.com. We will arrange for a return and either send a replacement or issue a full refund.

Contact Information

For any inquiries regarding returns or refunds, please reach out to us:

For further details, please visit our Refund and Returns Policy.